SMBME #35 – Social Media and Customer Service

With the power of cell phones, iPads, laptops etc., every one of us has become a broadcaster. We can now post to hundreds (or thousands) of friends, fans or the public at any time – so can your customers! Today, customer service plays a huge part in growing your company. Your customers have more options to purchase their products and services AND their experience can and will be shared on the World Wide Web.

For this very special breakfast we talked about how social media and customer service go hand in hand. We welcomed a very special guest, Peter Shankman from HARO and Vocus. Our local case study of the morning was Dances with Dogs.

Thanks to the magic of Twitter, we’ve gathered some of your favorite highlights from this great breakfast:

This breakfast would not have been possible without our wonderful sponsors. Many thanks go to Kemp Goldberg Partners, Broadreach Public Relations, Agents of Change Conference, Maine PR Council, Mainely SEO, Hall Internet Marketing, GWI, Others! Fair Trade Coffee and The Internet Educator.